Frequently Asked Questions

You may have a question that we may not have covered in our services information, please have a look through our Frequently Asked Questions. If you have a question that isn’t listed here, we would love to hear from you! info@newlookhomeservicesfraservalley.com

Why would I need to sanitize my carpets, wouldn’t the cleaning alone remove any bacteria from my carpets?

Our Sanitizer is a restoration strength sanitizer that kills any mold, mildew and odor causing bacteria and allergens from any carpets or fabric. This is a pre-treatment that is applied and then extracted. Just steam cleaning the carpets will freshen up the material and remove any dirt. However, if there is a possibility of bacteria in the carpet the sanitizer is recommended.

Why do we need to apply Carpet Protector after every cleaning and what is its main purpose?

Every time you get your carpets cleaned any products that had been applied previously would be removed. To keep the warranty of your carpets active, the protector would need to be re applied. Our protector also has an electro-static blocker. This means when you vacuum there is less electricity in the fibers and allows more dirt and debris to be extracted.

The main purpose of our Carpet Protector is to protect against dry soiling and wear. However, if you do make a spill it will not automatically adsorb into the material and it provides you with more time to respond to it.

Have you have been in a friends house and you can see where they walk? In that case the issue usually isn’t that the carpets are dirty. It is that the carpet fibers have rubbed up against each other so much that it has caused some of the fibers to lose some of their “oomph”

If you want to prolong the life of your carpets then protector will be your friend.

Does the time of year affect when I should get my carpets cleaned?

The time of the year doesn’t affect the drying of the carpets. It can take 6-24 hours for the carpets to be completely bone dry. The most important factor in drying time is air flow. When we are done the carpet should just be damp to the touch and you can continue to use your house like normal. Remember to be careful when walking from carpet to a hard surface due to a slipping hazard.

What kind of cleaning agents do you use?

We use a powdered emulsifier that is specifically designed to work with our truck mounted units. Our product rinses 99% clean. Upon your next vacuum any left-over residue will be vacuumed up.

Why should I get my Air Ducts Cleaned? Also, how often should I get them cleaned?

Your furnace can cycle the air inside your home sometimes up to 18 times a day. By cleaning your Air Ducts, you are giving your lungs a break from particles found in your home. Such as dead skin, pet dander, dust mites and any other allergens.  

When it comes to how often you should get your Air Ducts cleaned there are a few things you should consider. 1. Are there any allergies in your home. 2. How often do you have to dust. 3. Have you done any construction in the home. 4. Do you live near any farms or highways. 5. Was your house close to a forest fire. 6. Do you have a crawl space and when was the last time it was cleaned.

If you can provide us the answers to these questions. We can make a recommendation on how often the Air Ducts should be cleaned.

Why is your Air Duct cleaning more expensive than other companies?

We pride ourselves on having the newest state of the art Duct Cleaning Truck. We are able to guarantee a 99% extraction. We have no hidden costs and we are the best and fully guarantee our work. If you are not satisfied we will come back and reservice the duct area at no extra charge to you.

Why is it so important to get my furnace maintenance done? Also, how often should I get my Furnace Serviced?

When we are there we are not just addressing any issues with the furnace, such as gas leaks. We are also checking how efficient it is and what we can do to help increase the efficiency.

As for how often you should have your furnace looked at, (there are a few things that can adjust the answer. 1. How old is your furnace? 2. When was the last time it was serviced? 3. When was the last time you had your Air Ducts Cleaned? Have you noticed an increase in your heating bill? With these answers we should be able to set you an expectation. Give us a call in the office at 604-792-0900

Fortis BC and Technical Safety BC recommend an annual review of your system no matter the age of your furnace.

How long does a furnace normally last?

With regular maintenance your furnace can last up to 20-30 years.

How long does a Hot Water Tank last?

Even with yearly maintenance a Hot Water Tank should be replaced every 10 years. We do provide a free quote on Hot Water tank installations. We can also provide you a comparison between a regular tank and Hot Water on Demand.

Why are you offering a free inspection to homeowners?

We want to provide piece of mind to our customers. With the free inspection we review your furnace, hot water tank, gas fireplace, filters, air ducts and central air conditioner. We leave you a detailed report outlining any of our findings and anything that might need to be addressed.

What certification does your Inspector have?

He is IIAQC certified. Which stands for International Indoor Air Quality Commission.

Are your inspections actually free?

Yes they are completely free! We hope if you choose to get any services done, our professional inspection and care will make us top of mind. We are passionate about keeping your home clean and safe.